FAQS

 Shipping Policy

Yes, we offer shipping across a broad range of destinations, covering 74 countries globally. This includes major countries such as the USA, Canada, UK, India, Australia, New Zealand, Hong Kong, Japan, Singapore, Malaysia, along with extensive coverage in Europe, Africa, the Middle East, and South America.
Our goal is to make our products accessible to a wide audience, so no matter where you are, you can experience the quality and elegance of our jewelry.
You can check the list of countries we ship to during the checkout process on our website.
We offer various shipping options for international orders, including standard and expedited shipping. The available options will be displayed during the checkout process.
The delivery time for international orders may vary depending on the destination and the selected shipping option. You can find estimated delivery times during the checkout process.
Yes, we provide tracking information for all international orders. You will receive a tracking number once your order has been shipped.
Additional fees or duties may apply to international orders depending on the destination country's customs regulations. Customers are responsible for any customs duties or taxes that may be incurred.
Once an order has been placed, we are unable to change the shipping address. Please ensure that the shipping address provided during checkout is accurate.
If your international order is delayed or lost, please contact our customer service team for assistance. We will work with the shipping carrier to resolve the issue promptly.
Shipping insurance is available for international orders at an additional cost. If you would like to purchase shipping insurance, please contact our customer service team before placing your order.

Jewelry Returns And Exchanges FAQ

- We offer a 30-day return policy. Customers need to request a return within 21 days after delivery and must send the item back within 30 days from the date of delivery.
- Exchanges are allowed within 30 days of delivery but are only applicable to pre-made jewelry or listed items. Custom orders are not eligible for returns or exchanges.
- If you change your mind about an order, please message us within 48 hours of placing the order. For cancellations requested after 48 hours, a cancellation fee of 15% of the total order amount will be charged.
- Custom orders are not eligible for returns or exchanges.
- To initiate a return, please request it within 21 days of delivery and ensure the item is sent back within 30 days from the date of delivery.
- Once we receive the returned item, we aim to process the return or exchange within 5-7 business days.
- We do not charge a restocking fee for returned jewelry items.
- Yes, exchanges for size or color are permitted within the 30-day exchange window.
- If you receive a damaged or defective item, please contact us immediately for assistance with a return or exchange.
- Shipping costs for returns are the responsibility of the customer and are non-refundable unless the item received was damaged or defective.

General Frequently Asked Questions

Absolutely! Our dedicated team specializes in crafting bespoke creations that align perfectly with your individual taste and requirements. Simply reach out to us at info@tattvamjewels.com or fill out the custom design form available
Custom orders are uniquely made for you and are non-refundable, except in instances where the item arrives with a defect. Rest assured, in such cases, we are committed to remaking it for you.
To request a custom-designed jewelry piece, you can contact us at info@tattvamjewels.com or fill out the custom design form on our website. Our team will work closely with you to bring your ideas to life.
Once a custom order has been placed, changes may not be possible due to the unique nature of bespoke pieces. We recommend discussing all specifications and details before finalizing your order.
Yes, we stand by the quality of our craftsmanship and offer a warranty on custom-designed jewelry pieces. Please contact us for more details on our warranty policies.
The turnaround time for custom orders may vary depending on the complexity of the design and materials involved. Our team will provide you with an estimated timeline during the design consultation process.
Custom-designed jewelry pieces are non-refundable, except in cases where the item arrives with a defect. Exchanges may be possible subject to review by our team.
We work with a variety of high-quality materials, including diamonds, gemstones, and precious metals, to create custom-designed jewelry pieces that meet your preferences and budget.
Yes, our team of experts is available to provide consultations and guidance to help you create the perfect custom-designed jewelry piece. Contact us to schedule a consultation.
Our skilled craftsmen can work with a wide range of design ideas and concepts. Feel free to share your vision with us, and we will strive to bring it to life in a unique and luxurious piece.
Due to the personalized nature of custom orders, cancellations may not be possible once the production process has begun. Please contact us immediately if you wish to cancel a custom order.
Our team will provide you with regular updates on the progress of your custom order, including design approvals, production milestones, and shipping details. Feel free to reach out to us for any updates.
Yes, we offer engraving services to add a personalized touch to your custom-designed jewelry piece. Contact us for more details on available engraving options.
We primarily work with our own high-quality materials to ensure the best results for your custom-designed jewelry piece. However, we can discuss options for incorporating your own materials if desired.
You can communicate your design ideas through email, phone consultations, or in-person meetings with our team. Feel free to provide sketches, inspiration images, or any other details to help us understand your vision.
Our custom design services may involve additional fees depending on the complexity of the design, materials used, and any special requests. Our team will provide you with a detailed quote before proceeding with the custom order.
Yes, we offer resizing services to ensure that your custom-designed jewelry piece fits perfectly. Contact us for more details on our resizing policies and procedures.
Yes, you can specify your preferences for gemstones or diamonds when requesting a custom-designed jewelry piece. Our team will source high-quality stones that meet your requirements.
Our custom-designed jewelry pieces are uniquely crafted to your specifications, offering a level of personalization and luxury that cannot be matched by ready-made pieces. Each custom piece tells a story and reflects your individual style.
Our team of experts will work closely with you to understand your preferences, style, and requirements to ensure that your custom-designed jewelry piece reflects your personal taste and vision. Feel free to share any inspirations or ideas to guide the design process.